Every enterprise operator running volume through a marketplace app already knows the number that actually matters isn't the order total. It's what's left after the platform takes its cut. DoorDash charges 15 to 30 percent per order depending on tier, Uber Eats runs 15 to 27 percent, and Grubhub's Basic, Plus, and All-Access plans land between 5 and 20 percent before delivery and advertising fees get added on top. Once those extras stack up, real per-order costs often reach 30 to 40 percent. Denver capped third-party delivery fees at 15 percent by law, a clear signal of how far commissions had drifted from what any restaurant's margin can absorb.
| Marketplace | Commission range | Notes |
|---|---|---|
| DoorDash | 15% – 30% | Rate scales with delivery and placement tier |
| Uber Eats | 15% – 27% | Lite, Plus, and Premium tiers |
| Grubhub | 5% – 20% | Plus 10% more if Grubhub handles delivery |
Source: Food On Demand, Rezku
Where Onosys Changes the Math
Onosys is built to hand that math back to the operator. It's a customizable digital ordering platform for restaurant chains running anywhere from 15 to 1,000 locations, covering web, app, and call center ordering alongside takeout, delivery, dine-in, curbside, and catering. Every order placed through a brand's own channel skips the marketplace toll entirely. The operator pays for payment processing and the platform itself, not a 20-plus percent slice of every ticket.
The platform is white-label and connects to the POS, payment, loyalty, and gift card systems a brand already runs, so operators keep control of the guest experience instead of handing it to whichever app the guest happened to open. That control shows up in ticket size too: full menu customization, upsell logic, and a real catering flow tend to push the average order higher than a stripped-down marketplace listing built to move volume, not protect margin. Onosys still connects into DoorDash, Uber Eats, Grubhub, and SkipTheDishes for brands that want marketplace visibility, but as one channel among several rather than the only door guests can walk through.
There's a call center layer to this too. Phone orders that would otherwise get missed, abandoned, or routed straight into a marketplace get captured on the brand's own system instead, at the brand's own margin.
Proven at Enterprise Scale
Onosys isn't a new entrant testing the model on independents. Round Table Pizza selected Onosys as its brand-wide digital ordering platform, the kind of multi-unit deployment enterprise operators need to see before trusting a platform with their entire ordering stack.
OGC vets vendors like Onosys against a portfolio of 150+ trusted brands across 12+ restaurant tech verticals, backed by a 15K+ sales network and Founder Matt Haselhoff's 27 years in restaurant technology, including his run as CRO of Omnivore before its acquisition by Olo. That's the vetting layer between an overwhelmed operator and a crowded vendor market.
If your brand is still paying marketplace rates to reach guests who'd order direct if given the chance, schedule a consultation with OGC to see if Onosys is the right fit for your stack.
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