Deloitte Spotlights AI as a Competitive Game-Changer

Deloitte Spotlights AI as a Competitive Game-Changer

Deloitte’s “State of AI in Restaurants” (Q4 2024, 375 operators across 11 countries) reveals rapid momentum:

• 82% of restaurant leaders plan to increase AI investment in the next fiscal year, focusing on improving customer experience (60%), streamlining operations (36%), and enhancing loyalty programs (31%).
  
  

• Daily AI use is already widespread: 63% are using AI to automate the guest experience and 55% to optimize inventory.
  
  

• Top implementation challenges include a lack of strategic readiness (43%), technology gaps (39%), operational barriers (34%), governance (28%), and talent shortages (27%).

In a related CES 2025 recap from Deloitte, AI-driven kiosks, voice assistants, predictive labor planning, and supply chain optimization are highlighted as key innovation trends in the restaurant space.

The takeaway: Restaurants aren’t just dabbling in AI. They’re betting big on it—and they need proven, category-specific partners to help turn that investment into impact.

OGC Vendors: Solutions That Map Directly to Deloitte’s Imperatives

At One Goal Consulting, we’ve built a curated vendor ecosystem designed to solve the exact problems Deloitte identifies. Our vendors are leaders in restaurant technology—and they’re already delivering measurable outcomes.

Why OGC + These Vendors Matter

1. AI-Ready Foundations

   Deloitte highlights that less than half of operators feel technologically or strategically ready for AI. Our vendors bring scalable platforms and embedded AI features that help close those gaps—fast.
   
   

2. End-to-End Transformation

   These aren’t point solutions. They touch every major area Deloitte cites: customer engagement, ops efficiency, team productivity, loyalty, and compliance.
   
   

3. Strategic Support from OGC

   At OGC, we don’t just connect you to a vendor. We guide your AI adoption journey—from mapping business goals to selecting the right tools to supporting implementation and beyond.

Real-World Alignment: From Deloitte’s Data to Deployed Solutions

Enhance the Guest Experience

Platforms like Bite and Voicify enable intelligent ordering interfaces—touch or voice—that directly respond to Deloitte’s finding that 60% of operators are investing in AI for customer-facing experiences.

Onosys supports unified digital ordering across web, mobile, and marketplace channels—streamlining omnichannel CX with minimal friction.

Improve Operational Agility

Curbit delivers real-time kitchen flow control that boosts throughput for takeout, delivery, and drive-thru—answering Deloitte’s call for smarter prep-to-promise fulfillment.

Livelytics brings advanced data modeling to labor, prep, and demand planning, while Khumbu ensures integrations work behind the scenes so teams don’t need to babysit data flows.

Strengthen Teams & Streamline Compliance

Shifty gives operators a flexible, gamified way to train, engage, and retain staff—a direct solution to Deloitte’s concerns around labor and employee readiness.

Factura.ai simplifies accounts payable using automation, helping restaurants improve governance, reduce risk, and streamline back-office workflows—core concerns identified in Deloitte’s financial readiness benchmarks.

Turn Insight into Action with OGC

Reading Deloitte’s report is the first step. But acting on it? That’s where One Goal Consulting comes in.

We’ve done the vetting. We’ve built the relationships. And we’re ready to help your restaurant brand bring AI into the real world—with solutions that actually work.

👉 Book a demo with OGC to explore which vendors fit your goals—and how we can help you deploy AI in ways that matter.